Shop Policies

Online payments are securely processed through Shopify and the payment methods available through Shopify checkout. The SBA website does not intentionally collect or store complete payment card numbers.

All orders are subject to availability. Processing, pickup, and shipping information will be provided when available. If there is a significant issue with an order, the SBA will make reasonable efforts to contact the purchaser.

When merchandise is offered for on-campus pickup, the purchaser is responsible for picking up the order during the announced pickup period or making alternate arrangements with the SBA.

The purchaser is responsible for providing an accurate shipping address. Carrier delays may occur. If there is a delivery issue, contact the SBA and we will make reasonable efforts to assist.

Unless otherwise stated, unworn and unused merchandise may be eligible for exchange within 14 days of pickup or delivery, provided the item is in its original condition. Customized, personalized, worn, used, or final-sale items may not be eligible. Refunds and exchanges are subject to availability and the circumstances of the order.

If you receive an incorrect or damaged item, contact the SBA with your order information and a description or photo of the issue. We will make reasonable efforts to correct the order.

Orders may be canceled before fulfillment when possible. Once an order has entered production, personalization, shipping, or pickup preparation, cancellation may not be available.

For any order question, reach the SBA through the Contact page or by email at sba@sulc.edu.